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Clientavo adds an AI chat assistant to your website. It uses the business details and answers you approve to help visitors, check your service area and save callback requests with permission. Once online booking is on, visitors can choose an available time and confirm a visit, and it goes into your Clientavo Custom Calendar. You manage conversations, contacts and appointments in your dashboard. You stay in control of what goes live.

It should say, “I’m not sure about that. The company can confirm it for you.” It can then offer to save the visitor’s name, phone number and question with their permission. It must not guess a price, warranty or service policy. You can see unanswered questions in your workspace and add a reviewed answer for future conversations.

Your services, service ZIP codes, opening hours, appointment duration, booking rules, business phone number, diagnostic fees, warranties, financing information and answers to common questions. Review information imported from your website, correct or remove it, then approve and publish the assistant’s knowledge. Conversations already in progress keep the answers they started with; your current service and booking rules are checked again before any new booking. Customer conversations and private notes do not automatically become answers for other visitors.

The trial includes a capped number of visitor conversations. Each paid month includes up to 1,500 conversations. A conversation counts from the visitor’s first message. At a limit the AI pauses, with no automatic overage charge; while your subscription is active, visitors can still leave their number through the contact form.

Yes. For example: “My AC is not cooling. Please call me this afternoon.” With the visitor’s permission, the assistant saves their name, phone number, problem and preferred callback time in your workspace. Your company follows up. No service appointment is created, and no callback time is guaranteed.

No. Once online booking is on, the visitor reviews available times and confirms in the chat. Confirmation is shown only after the visit is saved in your Clientavo Custom Calendar. The customer can then add the visit to their own calendar.

Clientavo works with Clientavo Custom Calendar, which is included in your account. Bookings go straight into it, and no other calendar or account is needed. It shows your visits and blocked time, and you choose how many visits can happen at the same time. To see visits on your phone, add the read-only Clientavo calendar link to your phone’s calendar app. Online booking stays off until your services, ZIP codes and working hours are set. You can also keep it off: the assistant then answers questions and takes callback requests with the visitor’s permission, and your team calls them back.

By email. You choose the address and can turn emails on or off for new contacts and callback requests, confirmed or changed appointments, calendar problems and usage warnings. A new-contact email shows the name, phone number, service and a short summary of the request, with a link to the full details in your dashboard.

The plan costs 199 per month (excl. VAT / taxes) after a 14-day trial. Setup and the private preview are free and need no card. You add a card when you activate the trial. There is no charge until day 15: cancel before the trial ends and you pay nothing. Checkout shows the trial end, the first charge date and any tax before you subscribe. Paying before the trial ends is a separate step you confirm, and it charges right away. The public demo never asks for a card.

Open Billing in your account and cancel renewal. Your service continues until the end of the current paid period, then the chat, contact collection, new bookings and workspace access stop. Cancel before the trial ends to avoid the first subscription charge. The billing page shows your exact end date.

Yes. The cancellation policy keeps your company information and saved customer records so you can return after three months without starting over. After the subscription ends, the workspace stays locked; only account recovery and resubscription remain available. Cancelling a subscription does not request data deletion.